The field responder app
Voyager is Crowd on your phone. It's where you pick up your calls, update your status on scene, and write reports.
Installing it
Voyager runs in your phone's browser at your event's address (yourcompany.oncrowd.net). Add it to your home screen so it opens full-screen like a normal app:
- iPhone/iPad: open it in Safari → Share → Add to Home Screen.
- Android: open it in Chrome → menu → Install app / Add to Home screen.
Signing in
Log in with your email and password (and two-factor, if required — see Signing in & security). Voyager remembers you on that device until you sign out or your session expires.
Home — "Right Now"
Your home screen shows what's relevant to you:
- My assignments: the calls you're on.
- Needs acknowledgement: active calls waiting for someone to pick up, most overdue first.
- Active, high severity: the P1 and P2 calls.
A compact stat strip up top shows active counts, how many are unacknowledged, and more. Tap any card to open the incident; a View all incidents button opens the full, filterable list.
The incident list
Each card shows a lifecycle traffic light (same meaning as on the dispatch board — red = unowned, amber = in motion, green = cleared), the priority, category, location, and a live acknowledgement countdown that turns red when overdue. Filter the list by priority, status, or category with the chip rows.
Responding to a call
Open an incident and tap "✋ Respond — I've got this" to put yourself on it. If no one's leading, you become the lead; otherwise you're added as an additional responder. Responding acknowledges the call (so it stops escalating) and starts it moving.
Updating status
Use the large status buttons to move the call along (e.g. In progress → Resolved). They're sized for gloved hands.
Finding the location
Tap Navigate on the location to open it in your phone's maps app.
Activity & notes
Open Activity to see the full timeline of who did what, and add notes for the record.
Patient Care Reports (PCRs)
For medical calls, tap Start Patient Care Report on the incident (or + Add another PCR if there's already one). The PCR form is a guided, multi-step flow: Patient → SAMPLE → OPQRST → Assessment → Vitals → Transport → Review. It saves as you go, even offline.
- Add and remove vitals readings; mark the report Draft or Complete.
- Open any PCR to view it read-only; tap Edit to make changes (if your role allows).
- If a PCR is restricted to you, you'll see a Restricted screen. With the break-glass permission you can open it in an emergency — this is logged with your name and reason.
Quick-unlock PIN (auto-lock)
So a set-down phone can't be picked up and misused, Voyager can lock itself after 5 minutes of inactivity. Turn it on in Profile → Auto-lock by choosing a 6-digit PIN.
- When locked, the screen shows who's signed in, a keypad to enter your PIN, and a Log out option.
- It's a quick-access lock, not a replacement for signing out — your session still expires on its own schedule.
- Too many wrong PIN entries signs you out for safety.
- You can also Lock now from Profile, or change/remove the PIN there.
Notifications
Enable notifications in Profile to be alerted when you're assigned to or granted access to an incident, and for all-call messages from dispatch. Use the Send test notification button to confirm they're working. (On iPhone, install Voyager to your Home Screen first — see the note above.)
Appearance & layout
In Profile you can switch between light and dark themes, and force a phone or tablet layout (or leave it on Auto, which follows your screen size).
Working offline
Event venues have dead zones. Voyager keeps working: your incident list and details stay readable from a local cache, PCR edits are saved on the device, and a status change made offline is queued and sent automatically when you reconnect. A small "pending sync" hint shows when something's waiting.