The Crowd Almanac
How to run safety and operations on Crowd at your event. Pick the guide that matches what you do.
New to Crowd? Read How Crowd works first — it walks through how an event runs from end to end, so the rest of these guides make sense. Otherwise, jump to your part:
How Crowd works
The big picture: how reports become incidents, who handles them, and what happens from setup to debrief.
Signing in & security
Reaching your event's Crowd, logging in, and setting up two-factor authentication.
Polaris — dispatch
The dispatch dashboard: the board, incidents, tickets, attendee messages, and medical reports.
Voyager — field app
The responder's phone app: your calls, responding, status updates, reports, and notifications.
Aurora — displays
Screens for standby rooms and command: the spoken tones announcer and the command board.
Administration
Managing staff, roles and permissions, platform settings, and the audit log.
The pieces of Crowd
Crowd is a few connected apps. You'll use whichever ones fit your role.
| Name | What it is | Who uses it |
|---|---|---|
| Polaris | The dispatch app for your computer, and the recommended way to run dispatch. It shows the live board where incidents are tracked and coordinated. | Dispatchers, supervisors, command |
| Polaris Web | The same dispatch dashboard in a web browser. Use it when you can't install the app, or on a shared machine. | Dispatch, on a borrowed or locked-down computer |
| Voyager | The phone app for responders on the ground. It installs to the home screen and works on any phone. | Field responders, medical, security |
| Aurora | Read-only screens you put up in a room: the spoken tones announcer and the command board. | Standby rooms, command posts |