Terms of Use

The agreement for using Crowd, provided by Overt Group, LLC. Last updated 13 June 2026.

These Terms of Use ("Terms") govern your access to and use of Crowd, the dispatch and operations software provided by Overt Group, LLC ("Overt Group", "we", "us"), including the Polaris and Voyager apps, the Aurora displays, and the website at oncrowd.net (together, the "Service"). By accessing or using the Service, you agree to these Terms. If you're using the Service for an organization, you agree on its behalf and confirm you're authorized to do so. A separate written agreement between Overt Group and your organization, if any, takes precedence where it conflicts with these Terms.

Not an emergency service Crowd is an operations and coordination tool. It is not a 911 or emergency dispatch system and is not a substitute for professional emergency, medical, fire, or law-enforcement services. Always contact the appropriate emergency services directly in an emergency. The Service may be unavailable or delayed, and you must maintain independent backup procedures (such as radios and direct phone lines) for safety-critical communication. Do not rely on Crowd as your only means of responding to an emergency.

Accounts

You're responsible for the accuracy of your account information, for keeping your credentials and any security keys or PINs confidential, and for activity that happens under your account. Tell your administrator or us right away if you suspect unauthorized access. Administrators are responsible for the accounts they create and the roles they assign.

Acceptable use

You agree not to:

Use the Service unlawfully, or to harass, threaten, or harm others.
Access data or accounts you aren't authorized to access, or misuse emergency ("break-glass") access to records.
Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service or its infrastructure.
Upload malware, scrape the Service, or reverse-engineer it except as permitted by law.
Use the Service to send unlawful, deceptive, or unsolicited messages.

Your responsibilities for content and messaging

You and your organization are responsible for the information you put into the Service and how you use it, including compliance with laws that apply to your event — privacy, health information, and communications among them. If you publish a number for attendees to text, you're responsible for any notice and consent those communications require, and for handling attendee information appropriately. Handling of personal and health information is described in our Privacy Policy.

Intellectual property

The Service, including its software, design, and content we provide, is owned by Overt Group and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service while these Terms are in effect. You keep ownership of the data your organization puts into the Service.

Third-party services

The Service relies on third parties (for example, SMS delivery, cloud hosting, and, where enabled, an AI model provider). We aren't responsible for third-party services, and your use of them may be subject to their terms.

Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that messages or notifications will always be delivered. See the emergency-service notice above.

Limitation of liability

To the fullest extent permitted by law, Overt Group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of the Service. To the fullest extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount your organization paid us for the Service in the twelve months before the claim arose.

Indemnification

You agree to indemnify and hold harmless Overt Group from claims, losses, and expenses arising out of your use of the Service, your content, or your violation of these Terms or applicable law.

Suspension and termination

We may suspend or terminate access to the Service if these Terms are violated or to protect the Service or its users. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.

Governing law

These Terms are governed by the laws of [State/Jurisdiction], without regard to its conflict-of-laws rules, and the courts located there will have exclusive jurisdiction, except where a separate written agreement between Overt Group and your organization provides otherwise.

Changes to these Terms

We may update these Terms from time to time. When we make material changes, we'll update the date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

Contact us

Questions about these Terms? Email hello@oncrowd.net.

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